SHIPPING - WHAT YOU NEED TO KNOW
ADULT SIGNATURE REQUIRED
Please be aware that someone 21 years of age must be present to sign for any alcoholic items purchased. All orders will be processed within 1-3 days of receipt.We recommend shipping to an address (such as a work address) where someone 21 years of age will be available to receive during business hours to sign for the package. UPS will not allow us to re-route a package once they have made a delivery attempt to the recipient.
SHIPPING METHODS AND TRACKING
All wines purchased through our website are shipped via UPS. We offer four methods of shipment: UPS Ground, UPS 3-Day Select Expedited Shipping, UPS 2nd Day Air, and UPS Next Day Air. All fees charged to our customers come directly from UPS. We do not profit from the cost of shipping. Please call the store for ALASKA shipments as special handling and pricing applies. We do not ship to all states see “Shipping Restrictions” below. We cannot ship to P.O. Boxes. Once we generate a shipping label we will send out an email with the tracking number from firstname.lastname@example.org within 24-hours.
It can take up to 2 weeks for wine to be transported across country from the time of pickup. Quicker delivery is available at higher rates. Cellared wine — wines 5 years old or older—are purchased at the buyer’s own risk. We assume no liability for weather damage (See Extreme Weather Warning below). Otherwise, damaged goods are covered by insurance. Beer shipped out of the State of California cannot be insured and are shipped at the risk of the buyer.
WHERE WE DO SHIP ALCOHOL
ALASKA*, IDAHO, LOUISIANA, NEBRASKA, NEVADA, NEW MEXICO, NORTH DAKOTA, OREGON, VIRGINIA, WEST VIRGINIA & WYOMING
EXTREME WEATHER WARNING
– Hot and Cold Weather Shipping Dangers
During the summer and winter, many parts of the US experience extreme high and low temperatures. Wine and goods can be very susceptible to damage from these temperatures. Summer heat can destroy fine wine, and freezing temperatures can likewise be damaging. These instances of extreme temperatures can force wine corks out of their bottles and leakage can occur. Recognizing this, The Wine Country recommends that its customers take advantage of expedited shipping options, or that its customers opt to have their purchases held for more moderate shipping weather. We recommend the buyer referring to temperature forecasts across the United States to take into account exposures during the entire shipping process across state lines. UPS does not guarantee temperature control environments.
Once items have been paid for, we will gladly temporarily store your purchases up to four months before shipping. If you have put something on hold, please contact us when you are ready to receive the package. However, if customers insist on shipping during extreme weather periods, it will be at their own risk. The Wine Country stores its wines in a temperature controlled environment and will not be responsible for any damage to wine that occurs due to extreme weather during shipping.
– Buyer is responsible for paying all applicable local sales taxes; The Wine Country only collects sales taxes from taxable purchases shipped within California, and direct-to-customer sales from our retail store in Signal Hill, California.